The answer is yes. Now, what was the question?
The PUI Audio difference can include an industry-leading breadth of product for any application, reliable high-quality components, applications and acoustics design engineering support, custom designed solutions and differentiating technologies to create that unique sound.
But the cornerstone is unparalleled customer service.
As a U.S.-Based business, we work with our local manufacturer representatives' network, distribution partners, and sales teams to exceed our customers' needs.
Our dedicated U.S. Based sales and support team delivers timely and thorough updates to keep you informed. We also provide helpful information such as technical specs, and can even put you in direct contact with engineers for applications engineering support, acoustics design expertise, product optimization, production assistance for a truly enhanced user experience. Our obsessive ingenuity means you are our priority and we strive to exceptionally serve customers’ needs.
We hear your needs, loud and clear.
We do our best to ensure that the parts you receive meet the specifications we publish in our catalog or on our website.
In the unlikely event you receive an item from PUI Audio that is defective, damaged, incorrect or a mis-shipment please notify the PUI Audio Customer Service Department to request an RMA number (Return Material Authorization). RMA numbers are valid for 30 days from date of issue. RMA's received outside the 30 days will be refused and shipped back to you at your expense. RMA's will not be issued for parts that are returned more than 12-months from date you purchased them. We carefully package our products for shipping and send them FOB our plant. We will not be responsible for damages that may occur during shipping.
Please send merchandise back in our original packaging along with a copy of our invoice and a brief explanation of why you are returning the material. Please make sure the RMA # is printed legibly on the outside of the shipping carton and are in bold, visible letters. Send all returns to the following address:
PUI Audio, Inc.
3541 Stop Eight Road
Dayton, OH, 45414
Once we have resolved the nature of your return, we will promptly correct your order and/or credit your account.
Parts received by PUI Audio without an RMA number and copy of the invoice may be returned to you with our freight charges added or we may hold the parts until the nature of the return has been determined and they can be processed. If you order the wrong part number, the wrong quantity or the parts you order do not conform to your specifications but do meet our published specs, a 15% restocking charge may be imposed. Special Orders or non-standard parts may not be returned.
All returns are subject to PUI Audio's discretion.
Special Order / Non-Stocked Items Policy
Our growth and product innovation are the result of listening to our customers. Projects Unlimited Inc. prides itself on working with our customers to solve their continued design challenges. If your application requires a custom design, please contact our customer service group. We also offer technical support and assistance in choosing or creating a part to meet your needs.
All Special Order and Non-Stocked items are manufactured just for you and therefore your order is non-cancelable and the parts are non-returnable (NC/NR). Prior to placing the first order we will ask you to sign a NC/NR form and return it to us.
We will provide a quotation identifying your price, the minimum quantity and the lead-time. Please allow adequate lead-time since we do not carry inventory on these items unless you have signed a safety stock agreement with us.
Whether your needs are for an off the shelf product or a custom design, Projects Unlimited has your sound solution.
Special Orders / Non-Stocked Items may not be returned.
Sample Requests Policy
PUI Audio can provide samples for qualified applications at no charge to help design engineers choose and integrate audio solutions into their products. To determine if your application qualifies, please complete the sample request form.
Samples are shipped via UPS Ground for shipments in the United States. For fast shipping methods a UPS or FedEx account is required along with specific shipping instructions.
PUI Audio cannot support sample requests for repairs, school projects or hobbyists. Please contact one of our franchised distributors to purchase our products.
Sample requests are limited to a quantity of 5 pieces.